Company Description

Solaris Offgrid is providing "Pay-As-You-Go" energy solutions for people and companies in off-grid areas. Our smart and modular technologic approach provides a platform to bring energy, services and financing to rural communities.

Solaris Offgrid offers its "Pay-As-You-Go" solutions to manufacturers and last-mile organisations (in developing countries) which dedicate their efforts to:

  1. Reproduce a solar system centred business model, inspired by Solaris Tanzania.
  2. Integrate our PAYG software in their hardware products to increase their market reach (SHS, small lamps, cookstoves, KW inverters, etc.);

Job description

We are looking for a talented Customer Support Coordinator to join our super team in Spain and help us in providing solar energy for rural homes of sub-Saharan Africa.

We develop smart hardware and management software technologies that allow us to provide electricity to more than 15,000 people in Tanzania alone, adding hundreds more every month and we hope to do a lot more with an extra person onboard!

We are also expanding our technologies to partners (in over 12 developing countries up to date), and expect to impact millions of people over the next 3 years, across the Globe.

We are looking for:

Smart people
... who are structured and self motivated
... are excited to learn new things
... work well with others
...are willing to make a difference in their everyday job
...are willing to work with an international team and in an inspiring startup environment

Key responsibilities:

Issues Reporting and Resolution:

  • Improve and implement processes such as ensuring reported issues from clients are quickly resolved
  • Contribute to put in place the necessary tools (ZenDesk, etc.) to support those processes and monitor the performance (time to resolution, SLA breaches, etc.)
  • Report on the most common issues and help improve the products and services with the feedback provided.

Documentation and Training

  • Improve trainings and documentation on how to use the software platform, mobile app and devices. Ensure that it is regularly updated based on the new releases.
  • Design and/or improve engaging tutorials (video or other medias) on how to use the products
  • Design and/or improve the onboarding and training process for new partners
  • Deliver trainings and demo to partners when needed

Provide Support on internal IT challenges:

  • Onboard people in our office (setting up Google Drive, Emails, etc. )
  • Guide the company IT policies (about security, rules for file organisation, etc.)

 

Read the full job description

Deadline:

As soon as possible