Head of Operations
Job description
The incumbent will drive strategy implementation, lead and develop business planning function by providing cohesive and comprehensive strategic planning, process management and reporting across the business. The successful individual must demonstrate strong previous experience in a planning function role.
About the role
- Provide the business with performance reports on all key KPIs,
- Prepare weekly and monthly performance presentations for Commercial Reviews,
- Track, measure and evaluate all key KPI’s of new product launches,
- In liaison with Head of Departments (HODs), forecast, plan and monitor the country’s OPEX and budget,
- Work closely with the Business Intelligence team to ensure that all reporting requirements are taken into account.
- In conjunction with HODs, drive and own business processes, policies and documentation,
- Track and ensure implementation and compliance to organisation standard operating procedures,
- Provide Group office with updates on the Department’s initiatives and performance outcomes,
- Support the country teams in developing and implementing strategies and initiatives by providing clarity to other departments, Channel Partners and the field sales team,
- Engage with various departments to get feedback on the business processes and seek opportunities to drive improvements,
- Provide leadership on warehouse and logistics strategy and follow through on performance and implementation.
- Manage, coach and develop a highly motivated team.
About you
- 5 – 8 years of experience in operations and or business analysis
- Relevant undergraduate degree from a recognised university,
- Demonstrated success in a business analytics, commercial finance, business operations, or similar role,
- Ability to understand high-level business strategies, translate them into system and process requirements, and ensure local execution and business impact,
- Highly analytical and demonstrated ability to extract key business insights through data analysis,
- Computer proficiency, particularly competency with Microsoft Office (Excel, word & PowerPoint), experience with data visualisation tools e.g. tableau or power BI is an added advantage,
- Superior verbal and written communication skills, with an emphasis on tact and diplomacy,
- Ability to work independently, with good prioritisation skills,
- Business driven, excellent organisational, project management, presentation and time-management skills,
- Passion for social enterprise and people development.